WANSecurity provides an excellent NOC solution for monitoring and managing your network remotely
Inefficiencies, delays, and failures in application and service delivery cost much in lost revenues, and cause damage to a corporation's reputation. WANSecurity, Inc. provides a suite of tools and staff to help network managers minimize the impact of these damaging incidents and proactively manage a service oriented architecture 24x7.
- Reduce amounts of downtime
- Increased availability of your network and IT support staff
- Prompt management of incidents occurring around the clock
- Increased end-user / customer satisfaction
- Highly affordable TCO for a fraction of the costs of comparable in-house monitoring
How does it work?
Not only do we use our flagship product suite Nexus Director for network monitoring and reporting, our NOC is staffed with a team of experienced support professionals available 24x7. Our services accelerate issue resolution by pinpointing the cause of network or application failure.
Support Levels
Our service can be fully customized to your needs be it monitoring. Some customers prefer a basic package covering monitoring, ticket creation and escalation while others prefer a more premium package with issue resolution.
Tier 1
- Alarm monitoring
- Performance monitoring
- Trouble Ticket
- Routine System Maintenance
- Network Change Request Handling
- Trouble Ticket Escalations and followup.
Network Management Systems
- Proactive Network Management
- Fault Correlation
- Root Cause Analysis
- Network Consulting Services
Reporting
- Application, Device, and Server availability
- Daily and monthly reports of Performance Data
- Trend reports and Trend Analysis
- Exception Reports
- Database with history monthly, quarterly performance
Service Desk
The Service Desk acts as the single point of contact for each customer. It manages all events, tickets, and escalations by reacting to issues appropriately, considering their priority and impact on your business. The Service Desk is to perform the necessary activities to restore your service as quickly as possible within the prescribed time limit defined in the Service Level Agreement (SLA).
Contact us for more information.